Data Protection Policy

Kikya Privacy Policy — Your data is safe with us

Your privacy is our top priority at Kikya. On this page, we clearly explain what data is collected, how it is used, and the steps we take to protect it. No hidden terms.

Last Updated: January 2026 Language: Bengali (bn-BD) Reading time: approximately 7 minutes

Kikya uses 256-bit SSL encryption. All your data is transmitted through encrypted, secure channels.

This Privacy Policy applies to all services offered on the Kikya (kikya.win) platform. By using the platform, you agree to this policy. If you have any questions, please contact support.

1 What Data We Collect

When you create an account and use the platform, certain information is collected. This is done with full transparency — you will always know what you are providing and why.

Under Kikya's Privacy Policy, we collect two types of data — information you provide directly, and data generated automatically while you use the platform.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Communication & Security
Financial Information BKash/Nagad number, transaction history Payment Processing & Fraud Prevention
Technical Information IP address, device information, browser Security & Service Improvement
Usage Data Game history, betting patterns, login logs Responsible Gaming Monitoring

We never ask for more than we need. The core principle of Kikya's Privacy Policy is minimal data collection — only what is strictly necessary.

2 How Your Data Is Used

Kikya uses your data only for lawful, specified purposes. It will not be used for anything else without your consent. Below we explain exactly how your information is used.

  • Account Management: To ensure secure login, password reset, and account protection.
  • Payment Processing: To ensure deposits and withdrawals are completed securely.
  • KYC Verification: To verify your identity and age, and to meet legal obligations.
  • Customer Support: To resolve your questions or complaints.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely support.
  • Security Monitoring: To prevent fraud, money laundering, and account hacking.
  • Service Improvement: To improve your overall experience on the platform.

You can opt out of marketing emails and SMS at any time. Update your notification preferences in account settings or contact support.

3 Data Storage & Retention Periods

Kikya retains your data only for as long as necessary. All data is kept while your account remains active. After account closure, certain information may be retained for a defined period to meet legal obligations.

  • Transaction records: up to 5 years (as required by law).
  • KYC documents: 3 years after account closure.
  • Customer support communications: 2 years.
  • Cookies & Session Data: Deleted at the end of a session or after a maximum of 30 days.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

4 Data Sharing with Third Parties

Kikya never sells your personal data. However, limited information may be shared with trusted partners solely for the purpose of delivering our services.

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket. Only the information necessary to complete transactions is shared.
  • Identity Verification Services: Approved verification providers under the KYC process.
  • Security & Fraud Prevention Services: Technology partners responsible for platform security.
  • Legal Authorities: When required by court order or government directive.

Before sharing data with third parties, their privacy policies are reviewed. Kikya ensures that all partners maintain the same standard of data protection.

5 Cookies & Tracking Policy

Kikya uses cookies on its website. Cookies are small data files stored in your browser. They help improve your experience and allow us to analyze platform performance.

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the platform are used most.

You can disable or clear cookies at any time through your browser settings. Note that disabling certain essential cookies may affect platform functionality.

6 Your Right to Data Protection

Under Kikya's Privacy Policy, you have clear rights over your own data. We believe transparency is the best policy — so all your rights are outlined in full here.

Kikya respects every user's right to data privacy and is committed to making it easy for you to exercise those rights.

7 Protection of Minors' Data

Kikya strictly prohibits registration by anyone under 18. We do not knowingly collect data from minors. If we become aware that a minor's data has been collected, it will be deleted immediately.

Age is confirmed through the KYC verification process. If an account is suspected to be operated by a minor, it will be suspended immediately and all associated data will be deleted.

If you have any concerns about a minor, please notify the Kikya support team immediately. We will take action within 24 hours.

8 Data Security Measures

Kikya follows the highest industry standards to protect your data. Our security infrastructure operates across multiple layers of protection.

  • SSL Encryption: All data transfers are secured with 256-bit TLS encryption.
  • Two-Factor Authentication: OTP verification at account login.
  • Encrypted Storage: All sensitive information in the database is stored in encrypted form.
  • Regular Security Audits: Regular security audits conducted by independent third parties.
  • 24/7 Monitoring: An automated system that detects suspicious activity in real time.
  • Data Backup: Regular backups to secure, encrypted backup servers.

That said, no technical system is 100% secure. In the event of a data breach, we will promptly notify affected users and take appropriate action.

9 Privacy Policy Updates

Kikya may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified via your registered email or SMS.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.

10 Contact & Complaints

For any questions, complaints, or data-related requests regarding the Privacy Policy, please contact the Kikya support team. We aim to respond within 48 hours.

  • Email: [email protected]
  • Live Chat: Log in to the platform and chat with us directly
  • Hours: 7 days a week, 24 hours a day

Your Rights

In Kikya's Privacy Policy Your Rights at a Glance

Data protection is not just about locking down data — having control over your own information is equally important.

Right to Access

You can find out what data Kikya holds about you at any time. Submit a data request through account settings or via support.

Right to Rectification

If your information is inaccurate or outdated, you can request a correction. Kikya will action it promptly.

Right to Erasure

After closing your account, you can request deletion of all data beyond what we are legally required to retain.

Right to Restrict Processing

You can request that we stop using your data for specific purposes, particularly for marketing or analytics.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

Right to Withdraw Consent

You may withdraw any previously given consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point.

Why Kikya Stands Out

In Data Protection Kikya's 6 Commitments

Kikya's Privacy Policy is not just words on paper — we take active steps to protect your data in practice.

End-to-End Encryption

All communication from your device to our servers is protected with 256-bit SSL encryption. No one can intercept your data in transit.

Transparent KYC Process

Only the information necessary for identity verification is collected. KYC documents are stored in secure, encrypted storage and deleted after a set period.

No Third-Party Sales

Kikya does not sell your data to advertisers or data brokers under any circumstances. Your information is used solely to provide our services.

Immediate Breach Notification

In the event of a security incident, affected users will be notified by email and SMS within 72 hours and protective measures will be taken.

User Controls

You can manage your notification preferences, cookie settings, and marketing consent directly from your account settings. No hassle.

Regular Security Audits

Independent cybersecurity experts regularly audit Kikya's systems. Any vulnerabilities identified are resolved promptly.

General Questions

About the Privacy Policy Frequently Asked Questions

Answers to the questions users ask most about Kikya's Privacy Policy.

No, Kikya never sells your personal data to any third party. Limited data may be shared with trusted partners for specific services such as payment processing or KYC verification, but only under strict contractual agreements.

Most data is deleted when an account is closed. However, due to legal obligations, transaction records must be kept for up to 5 years and KYC documents for 3 years. After those periods, they are securely deleted.

Yes, your payment information is stored in encrypted form. Kikya does not directly store your mobile banking PIN or password. Only the information necessary to complete transactions is retained.

Log in to your account and view your data from Settings. To delete or correct your data, email us at [email protected] or contact us via live chat. Requests are processed within 48 hours.

If you consent to marketing communications at registration, we will send you bonus offers and updates. You can opt out at any time from your account settings. Essential security notifications will always be sent and cannot be disabled.

Check the "Last Updated" date at the top of this page. You will be notified in advance via your registered email and SMS for any significant changes. We recommend checking this page regularly.
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